E-Mongolia, an integrated digital government service system, has become closer to citizens by opening its Public service center on May 9, 2021. The center will provide 516 digital government services, as well as providing advice and assistance to the public. The opening ceremony was attended by Mr. Oyun-Erdene, the Prime Minister of Mongolia, Mr. Sumyabazar the Governor of the Capital city and the Mayor of Ulaanbaatar city, and the relevant authorities of the communication and information technology sector.
“Government services must be fast and efficient. Therefore, we promised to make Citizen and Public Relations Center services digitally and integrated at least 500 government services into the E-Mongolia digital system. Digital government services are necessary for becoming Mongolia without bureaucracy and corruption. In the future, we will digitalize all government services. Public officials will provide relevant information to the citizens through this center. The government will work with the public for good governance and implement all necessary reforms.” said Mr.Oyun-Erdene, the Prime Minister of Mongolia.
“The metropolitan digital government service system (eservice.ulaanbaatar.mn) provides public services to the citizens, establishing a one-stop-shop for public services using government information exchange system. Based on this system, the Communications and Information Technology Department of Mongolia is introducing the new e-Mongolia system. In the future, we will intensify the work to digitalize Ulaanbaatar city. For example, we are working to digitalize all city services, such as traffic lights, smart parking systems, public transportation, and taxi services. This project is being carried out by the Information and Technology Department of the Capital city in cooperation with the Communications and Information Technology Department of Mongolia. Ulaanbaatar city is gradually moving to a system that simplifies daily government services, providing public services to the citizens more efficient and less time-consuming.” said Mr. Sumyabazar the Governor of the Capital city and the Mayor of Ulaanbaatar city.
The center will provide guidance, advice, and assistance on 516 digital government services provided by about fifty government agencies through the e-Mongolia system. At the same time, through the center, citizens can express their opinions, criticisms, complaints, and gratitude regarding government institutions.
Digitalizing government services will drastically improve the administration of various government agencies with different functions, reduce operating costs, increase efficiency, and make customer services more transparent.
